Security and privacy
SOU iD - Privacy Policy
Contact details
Introduction
SOU iD is committed to maintaining the privacy of your personal data and your use of our services, content, systems, applications, tools, research and technologies, collected through all contact channels (including personal and telephone), technology platforms, and devices, made available by SOU iD or otherwise, through which we relate or provide services.
Our privacy policy regarding your data has the purpose of providing you with the best user experience and relationship with SOU iD, making sure that your privacy is protected in the best possible way.
We have drawn up this policy to help you understand how we collect and use your data.
Data on minors
Our app is not intended for minors. If you are underage, please uninstall the app immediately.
Data collection
CPQD states that on using the multi-credential function no personal user data or information is collected and processed, other than for the creation of a personal and non-transferable password.
In case of user authentication, CPQD states that the following data will be collected and eventually processed:
name;
email.
The data above is stored and used upon authorization, granted at the time you fill out our forms for issuing the authentication credential on our app, or when we make any direct contact. We may use your registration data to:
Identify you;
Comply with legal obligations;
Allow you to identify yourself on third-party systems;
Handle your contact with us and manage your inquiries and requests.
The eventual use of credentials from partners is conditioned upon the user’s acceptance regarding that partner.
Legal basis
Our legitimate interests in providing services and conducting analytical activities for the improvement and stability of the platform, customization of our digital products, protection and security of the integrity of our databases, protection of our business and reputation, taking preventive actions against legal risks, protection and defense of our legal rights and intellectual property or for resolution of legal actions, investigation and generation of evidence in case of requests or complaints regarding the use of our services.
In short, we emphasize that the use of all data will be conducted in accordance with the lawfulness principle.
Where applicable, your consent, for example, when you use our services or when you send your credentials to third parties.
Where applicable, in fulfillment of contractual obligations to you relating to the terms of service conditions.
In case of legal, regulatory, or contractual obligations, to which we are subject.
Access to data
Your data can be accessed only by duly authorized SOU iD personnel. If required, in activities developed with third parties, such third parties, expressly authorized by SOU iD, will also have access to such information, and will also be bound to maintain their confidentiality. Under no circumstances may your personal data be publicly disclosed.
Data security
We will take all reasonable market efforts to ensure the security of our systems and your data. Your data and information will be stored only as long as such is relevant for the purposes described herein or for periods predetermined by law.
We will never send electronic messages requesting the confirmation of data, opening/execution of attachments, or links for downloads.
Your privacy is highly important, and we will do everything in our power to protect it, but we cannot guarantee that all data and information about you is free from unauthorized access, especially if there is improper sharing of any credentials required to access our services, applications, systems, platforms, etc. You are solely responsible for keeping your access password in a secure location and may not share it with third parties.
Your data may be accessed only by duly authorized SOU iD personnel, abiding by the principles of proportionality, need, and relevance to the purposes of our business, in addition to the commitment to confidentiality and preservation of your privacy under this Policy.
Data retention
We retain your personal data while your account is active, and for a limited additional period of time as long as necessary to fulfill the purposes set forth herein, unless such is necessary to comply with a legal, regulatory or protection requirement. For example, we may retain your data in case of legal obligations to resolve legal proceedings or to ensure contractual performance.
Your responsibility regarding the information of others
Be cautious about sharing data that is not your own with SOU iD, and with any other organization. Respect the privacy of other people and institutions or of whom you have access to information. If you are not authorized to do so or are unsure about their consent, do not share their data.
Changes in this policy
We may update this privacy policy at any time. We recommend you read this from time to time to be aware of any changes.
Your rights
As a user of our services, content, systems, applications, tools, research, and technologies, and in compliance with the Brazilian General Data Protection Act (Lei Geral de Proteção de Dados – LGPD), you are entitled to:
Confirm that we process your Personal Data in accordance with the required purpose and suitability.
Access your personal data.
Request any correction of your Personal Data, which is incomplete, inaccurate, or outdated.
Request that your Personal Data—which is unnecessary, excessive or processed in non-compliance with the provisions of the Brazilian General Data Protection Act (Lei Geral de Proteção de Dados – LGPD)—be anonymized, restricted, or deleted.
The portability of your Personal Data to another provider, when regulated by the National Data Protection Authority (Autoridade Nacional de Proteção de Dados – ANPD) and as long as SOU iD trade and industrial secrets are preserved.
Access information about who we share your Personal Data with.
Delete your Personal Data processed with your consent. Your data will be deleted from our databases upon your request, unless there is any other reason otherwise, such as a legal obligation or the need to preserve such to ensure SOU iD rights. To change or delete your data from our database, simply send your request by email. It is important for you to know that by providing any data through the above mentioned collection channels, you authorize their reintegration into our databases. Therefore, if you want to cancel such data, a new request must be submitted.
To withdraw your consent (in specific cases where your Personal Data is processed on the basis of your consent).
Oppose the processing of your Personal Data in the event of a breach of the Brazilian General Data Protection Act (Lei Geral de Proteção de Dados – LGPD).
All requests concerning your rights can be sent by e-mail to: dpo@cpqd.com.br
Availability and failures
CPQD does not guarantee the availability, continuity of operation, or infallibility of pages, technologies, platforms, systems, applications, tools, and devices, except where such is explicitly established in an agreement.
Contact
Final provisions
This Policy will be interpreted in accordance with Brazilian law, in the Portuguese language, whereby the jurisdiction of your residence is elected to settle any controversy that involves this document, except for specific personal, territorial, or functional competence under applicable law.
If any topic of this Policy is deemed unenforceable by the Data Protection Authority or by judicial authority, the remaining conditions shall remain in full force and effect.
If you are not domiciled in Brazil, please be aware that when using the features of our platform, you will submit to Brazilian law, therefore agreeing that, in the event of a dispute to be resolved, the action must be filed at the courts in the Judicial District of Campinas, SP.
SOU iD - End-User License Agreement
NOTE TO USER: READ THIS EULA CAREFULLY BEFORE INSTALLING, USING, OR COPYING, IN WHOLE OR IN PART, THE SOFTWARE NAMED SOU iD AND ONLY ACCESS IT IF YOU ACCEPT ALL THE CONDITIONS HEREIN, SPECIFICALLY INCLUDING THE LIMITATIONS SET FORTH ON: USE DEFINED IN CLAUSE 2; TRANSFER IN CLAUSE 4; WARRANTIES IN CLAUSE 6; AND LIABILITY IN CLAUSE 7.
YOU AGREE THAT THIS EULA IS ENFORCEABLE AS ANY OTHER WRITTEN AGREEMENT NEGOTIATED AND SIGNED BY YOU. THIS EULA BINDS YOU AND ANY LEGAL ENTITY THAT HAS PURCHASED THE SOFTWARE OR THE INDIVIDUAL IN WHOSE NAME THE SOFTWARE IS USED. IF YOU DO NOT AGREE TO THE TERMS HEREIN, DO NOT USE THE SOFTWARE.
FUNDAÇÃO CPQD – CENTRO DE PESQUISA E DESENVOLVIMENTO EM TELECOMUNICAÇÕES (OR SIMPLY CPQD), A FOUNDATION ESTABLISHED UNDER PRIVATE LAW, HEADQUARTERED IN CAMPINAS - SP, ROD. CAMPINAS-MOGI MIRIM, SP 340, KM 118.5, IS THE ENTITY THAT OWNS ALL INTELLECTUAL PROPERTY RIGHTS ON THE SOFTWARE AND CPQD ALLOWS YOU TO USE THE SOFTWARE ONLY ACCORDING TO THE FORM AND CONDITIONS SET FORTH IN THIS AGREEMENT. CPQD WARNS THAT THE USE OF THIRD-PARTY MATERIALS AND APPLICATIONS, INCLUDED IN THE SOFTWARE OR OTHERWISE MAY BE SUBJECT TO OTHER TERMS AND CONDITIONS REGULATED IN A SEPARATE LICENSE AGREEMENT, MADE AVAILABLE BY THE RELEVANT THIRD PARTY, IN A PLACE CHOSEN BY THE SAME. WE RECOMMEND READING THE EULA OF ANY THIRD-PARTY SOFTWARE THAT YOU ARE GOING TO USE IN CONJUNCTION WITH THE CPQD SOFTWARE MENTIONED HEREIN.
The conditions of the Software End-User License Agreement are as follows:
1. DEFINITIONS.
1.1 “Software End-User License Agreement” - means the CPQD authorization allowing you to use the Software suite listed herein.
1.2 “Smartphone” - means Smartphone. A smartphone is a cell phone with advanced technology, increased processing power and memory, capable of running programs on an operating system, similar to computers.
1.3 “Software” - sequence of logical instructions to be followed and/or executed in the handling or modification of data and information executed in processing units, such as computers, cell phones, and electronic devices, among others. In this EULA, it refers to SOU iD, as well as all and any accompanying material.
1.4 “Use” or “to use” - means accessing, installing, downloading, copying, or otherwise benefiting from the use of the Software features.
1.5 “Target Audience” - users for whom CPQD software is intended.
2. USE
2.1 You may not, under any circumstances, alter, adapt, modify, or create a new installer for the Software suite subject to the terms herein.
2.2 The end-user license is a non-commercial, non-exclusive, non-sublicensable, non-transferable free license for installing and using the CPQD Software suite solely for personal use.
2.3 You may not modify, adapt, translate, or use parts or the whole to create derivative works based on the Software suite. You may not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Software suite listed herein.
2.4 The Software suite may access and allow your access to third-party websites and Software suites. The use of these websites and software suites, including any products, services, or information made available by the same, is governed by the terms and conditions of each provider, should they so exist. The third-party websites and software suites are not the property or responsibility of CPQD. ACCESS TO THE THIRD-PARTY WEBSITES AND SOFTWARE SUITES IS YOUR SOLE RESPONSIBILITY. CPQD DOES NOT GRANT ANY WARANTIES, CONDITIONS, INDEMNITIES, DECLARATIONS, OR TERMS, EXPRESS OR IMPLIED, WHETHER BY LEGAL IMPOSITION, CUSTOMARY LAW, OR CUSTOMS OR ANY OTHER IMPOSITION, INCLUDING, BUT NOT LIMITED TO, THE NON-VIOLATION OF THIRD-PARTY RIGHTS, OWNERSHIP, INTEGRATION, ACCURACY, SAFETY, AVAILABILITY, SATISFACTORY QUALITY, MERCHANTABILITY OR SUITABILITY FOR ANY SPECIFIC PURPOSE WITH RESPECT TO THE THIRD-PARTY WEBSITES.
3. PRIVACY POLICY
3.1 The information related to SOU iD data processing is available in the SOU iD - Privacy Policy document.
4. TRANSFER
4.1 You may not rent, license, sublicense, assign, or transfer your rights to the Software suite, or authorize the copying of all or part of the Software suite on other users’ smartphones.
5. OWNERSHIP AND INTELLECTUAL PROPERTY
5.1 The Software suite and any copies you have developed are intellectual properties that belong to CPQD. The structure, organization, and source codes of the Software suite are considered valuable CPQD industrial secrets and confidential information. The Software suite is protected by law. This EULA does not grant you any intellectual property rights over the Software suite.
5.2 Any and all intellectual property rights on or arising from the Software suite are and will remain the exclusive property of CPQD. Nothing in this agreement assigns or transfers ownership of any intellectual property rights to users. You will not take any action for the purpose of threatening, limiting, or interfering with the intellectual property rights of CPQD.
5.3 All proprietary and intellectual property rights on, and for, any third-party content that is not included in the Software suite, but that may be accessed through the same, belong to the owners of the respective content and may be protected by applicable copyright law or other intellectual property laws and treaties.
6. WARRANTIES
6.1 The Software suite is provided to you “AS IS” AND WITHOUT ANY WARRANTY OR INDEMNITY OF ANY KIND. CPQD does not grant any warranty on its use or performance. CPQD does not provide technical support, warranties, or repairs for Software suite. CPQD DOES NOT WARRANT AND CANNOT GUARANTEE THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE SOFTWARE SUITE. CPQD DOES NOT GRANT ANY WARRANTIES, CONDITIONS, DECLARATIONS, OR TERMS (EXPRESS OR IMPLIED, BY LAW, CUSTOMARY LAW, CUSTOM, USE, OR ANY OTHER IMPOSITION); INCLUDING, BUT NOT LIMITED TO, THE NON-VIOLATION OF THIRD-PARTY RIGHTS, MERCHANTABILITY, INTEGRATION, SATISFACTORY QUALITY OR SUITABILITY FOR ANY SPECIFIC PURPOSE.
6.2 CPQD does not guarantee that it will offer new updated Software versions even if such become obsolete for use on your smartphone.
7. LIMITATION OF LIABILITY
7.1 IN NO EVENT SHALL CPQD BE LIABLE TO YOU OR ANY OTHER INDIVIDUAL OR LEGAL ENTITY FOR ANY LOSS—REGARDING USE—OF REVENUE OR OF PROFITS, LOSSES OF OR DAMAGES TO DATA OR ANY OTHER COMMERCIAL OR PROPERTY DAMAGE OR FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, LEGAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO ITS USE EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR EVEN IF SUCH DAMAGES ARE PREDICTABLE. THIS LIMITATION SHALL APPLY EVEN IN THE EVENT OF FUNDAMENTAL OR SUBSTANTIAL VIOLATION OR VIOLATION OF THE FUNDAMENTAL OR SUBSTANTIAL TERMS OF THIS EULA.
7.2 You agree to indemnify and hold CPQD harmless from any liabilities, losses, actions, damages or claims (including all reasonable attorneys’ expenses, costs and fees) arising out of, or related to, any use of the licensed software.
8. SPECIFIC PROVISIONS AND EXCEPTIONS
8.1 It is your sole responsibility to take all possible steps to prevent and reduce damage, and specifically to create backup copies of the Software and your smartphone data under this agreement.
9. GENERAL PROVISIONS
9.1 Any action not taken by CPQD against infringements of this EULA shall not constitute any waiver by CPQD of the right to enforce it in the future.
9.2 If any party is found to be void or unenforceable, it shall not affect the balanced validity of this EULA, which shall remain valid and enforceable in accordance with its terms.
9.3 This EULA shall not harm the rights of any party as a consumer.
9.4 This EULA may only be amended by an authorized CPQD employee.
9.5 This is the entire agreement between you and SOU iD, and supersedes any statement, discussion, understanding, communications or advertising relating to the Software.
CPQD iD | Enterprise - Privacy Policy
Contact details
Overview
CPQD iD | Enterprise is committed to maintaining the privacy of your personal data and data from the use of our services, content, systems, portals, tools, research and technologies, collected through all contact channels (including personal and telephone), technology platforms, and devices, made available by CPQD iD | Enterprise or otherwise, through which we relate or provide services.
Our privacy policy regarding your data is intended to provide you with the best user experience and relationship with CPQD iD | Enterprise, constantly striving to make sure your privacy is protected in the best possible way.
We have drawn up this policy to help you understand how we collect and use your data.
Data on minors
Our portal is not intended for minors. If you are underage, please uninstall our systems immediately.
Data collection
We collect and process your information as listed below:
Registration data
Your personal identification is made from the following data:
Name;
Institution;
email.
The data above is stored and used upon authorization, granted at the time you send them by email, fill out our forms, sign an agreement or when we make any direct contact. We may use your registration data to:
Identify you;
Comply with legal obligations;
Allow you to have access to and use the features on the portal;
Handle your contact with us and manage your inquiries and requests.
Access to data
Your data can only be accessed by a person duly authorized by CPQD iD | Enterprise. If required, in activities developed with third parties, such third parties, expressly authorized by CPQD iD | Enterprise, will also have access to such information, and will also be bound to maintain the confidentiality of your data. Under no circumstances may your personal data be publicly disclosed.
We will take all reasonable market efforts to ensure the security of our systems and your data. Your data and information will be stored only as long as such is relevant for the purposes described herein or for periods set forth by law.
With the exception of the link used for resetting your password when registering with CPQD iD | Enterprise, as previously informed to you, we will never send any electronic messages asking you to confirm data, open/execute attachments or links to downloads.
Your privacy is highly important, and we will do everything in our power to protect you, but we cannot guarantee that all data and information about you is free from unauthorized access, especially if there is improper sharing of any credentials required to access our services, portals, systems, platforms, etc. You are solely responsible for keeping your access password in a secure location and may not share it with third parties.
Your data may be accessed only by duly authorized CPQD iD | Enterprise personnel, abiding by the principles of proportionality, need, and relevance to the purposes of our business, in addition to the commitment to confidentiality and preservation of your privacy under this Policy.
Sharing data
Sharing data with Third Parties
When you use CPQD iD | Enterprise to set credentials, you authorize the sharing of your institution’s name with third parties when the digital credential is issued to the holder. This sharing occurs through a secure channel, when the QR code is scanned, or the link is accessed by the digital portfolio holder. CPQD iD | Enterprise will ensure that the contractual clause with partner systems of this ecosystem covers data processing and privacy policies.
We use cloud computing service providers as infrastructure in providing services to you. To do so, we need to transfer your information to a cloud computing provider server, which will store your data—and we do this securely. We understand that by accepting the terms of this policy, you also authorize this transfer.
We use the Google Analytics and Data Studio tools to enhance your experience when using CPQD iD | Enterprise. We strongly recommend you become acquainted with the policies of these suppliers.
The sharing of personal data with third parties will only be used to achieve the goals mentioned above.
The sharing of Personal Data may include transferring Personal Data to other countries. If CPQD iD | Enterprise performs international transfer of Personal Data, we guarantee the country that will receive the Personal Data has an adequate level of Personal Data protection as determined by the Brazilian Data Protection Authority (ANPD).
Your responsibility regarding the information of others
Be cautious about sharing data that is not your own with CPQD iD | Enterprise, and with any other organization. Respect the privacy of other people and institutions or of whom you have access to information. If you are not authorized to do so or are unsure about their consent, do not share their data.
Changes to this policy
We may update this privacy policy at any time. We recommend you read this from time to time to be aware of any changes.
Your rights
As a user of our services, contents, systems, portals, tools, research, and technologies, and in compliance with the Brazilian General Data Protection Act (LGPD), you are entitled to:
Confirm that we process your Personal Data in accordance with the required purpose and suitability.
Access your personal data.
Request any correction of your Personal Data, which is incomplete, inaccurate, or outdated.
Request that your Personal Data—which is unnecessary, excessive or processed in non-compliance with the provisions of the Brazilian General Data Protection Act (LGPD)—be anonymized, restricted, or deleted.
The portability of your Personal Data to another provider, when regulated by the Brazilian Data Protection Authority (ANPD) and with due regard to the industrial and trade secrets of CPQD iD | Enterprise.
Access information about who we share your Personal Data with.
The deletion of your Personal Data processed with your consent. Your data will be deleted from our databases upon your request, unless there is any other reason otherwise, such as a legal obligation or the need of preserving such to guarantee the rights of CPQD iD | Enterprise. To change or delete your data from our database, simply send your request by email. It is important for you to know that by providing any data through the above-mentioned collection channels, you authorize their reintegration into our databases. Therefore, if you want to cancel such data, a new request must be submitted.
To withdraw your consent (in specific cases where your Personal Data is processed on the basis of your consent).
To oppose the processing of your Personal Data in the event of a breach of the Brazilian General Data Protection Act (LGPD).
All requests related to your rights can be sent by email to: dpo@cpqd.com.br
Availability and failures
CPQD does not guarantee the availability, continuity of operation, or infallibility of pages, technologies, platforms, systems, portals, tools, and devices, except where such is explicitly set forth in an agreement.
If you do not want to share your data
As we emphasize at the beginning of this policy, if you do not agree with this policy, please do not continue to access or use our services, contents, systems, portals, tools, and technologies.
Contact
Final provisions
This Policy will be interpreted in accordance with Brazilian law, in the Portuguese language, whereby the jurisdiction of your residence is elected to settle any controversy that involves this document, except for specific personal, territorial, or functional competence under applicable law.
If any topic of this Policy is deemed unenforceable by the Data Protection Authority or by judicial authority, the remaining conditions shall remain in full force and effect.
If you are not domiciled in Brazil, please be aware that when using the features of our environment, you will submit to Brazilian law, therefore agreeing that, in the event of a dispute to be resolved, the action must be filed at the courts in the Judicial District of Campinas/SP.
CPQD iD | Enterprise - End-User License Agreement
This End-User License Agreement (EULA) together with the Privacy Policy (available in the CPQD iD | Enterprise - Privacy Policy document) are the terms of service that govern the relationship with users and other persons, both individual and legal, who interact with CPQD iD | Enterprise. Upon using or accessing this website, the user agrees to the conditions herein, automatically accepting all the rules and obligations, and that any request for amendment or nonacceptance after its use is prohibited:
This EULA will be available on this website at CPQD iD | Enterprise - End-User License Agreement.
CPQD, from time to time, may amend or change this EULA, upon previous notification to users, and such amendments or changes will become effective as of their posting on this website. Upon using the services after the initial effective date of the amendments, the user consents to the amended terms.
Users may be asked to provide information in forms or through cookies on this website. The user warrants and represents that all and any information provided is true, accurate, and up-to-date, and will be thus maintained while the user remains on this website.
CPQD will use its best efforts to ensure that the information, instruments, and materials offered on this website are as up-to-date, accurate, and complete as possible. CPQD, however, will not be held liable, under any circumstance whatsoever, for facts endowed with malice that are not exclusively attributable to CPQD, regarding the integrity, timeliness, and accuracy of such information, instruments, and materials.
Users must immediately notify CPQD of any security breach or unauthorized use of their account and/or registration. CPQD, even upon notification, will not be held liable for losses caused by unauthorized use of the user account.
CPQD may permanently or temporarily terminate, suspend, or refuse to allow user access to the system, without previous notice, if any item under these terms has been violated, including the following actions: a) attempting to interfere with, to compromise the integrity or security of the system, or to decipher any transmission from or to servers running the service, b) taking any action that imposes or may impose, at our discretion, a large disproportionate load on system infrastructure, c) uploading invalid data, viruses, worms, or other software agents through the Service, d) impersonating another person or misrepresenting your affiliation with a person or entity, committing fraud, concealing or attempting to conceal your identity, e) interfering with service operation, f) intimidating or bullying another user, g) engaging in any illegal or discriminatory action, h) posting content or taking any action that breaches or violates the rights of others or the law, and i) posting the identification documents or confidential financial documents of other people. In the event of termination, for any reason, the user will continue to be bound by this EULA.
CPQD may remove any content or information posted upon the breach of this EULA or of the privacy policy.
Notwithstanding the commercial implementation of technical and organizational measures aiming to protect user personal information and user content, as well as system modernization, CPQD does not offer any contractual or legal warranty or conditions related to the use of services. Users are aware that they are responsible for their use of the services and that the services are provided as is, when available, with any failures. CPQD does not warrant the information available in the services is accurate or up-to-date, to the extent allowed by law, excluding any guarantee of satisfactory quality.
Users acknowledge that the computer system and the Internet are not free of failures, and potential downtimes may occur, thus CPQD does not warrant that the services will be uninterrupted, updated, secure, or error-free, or that there will be no loss of content.
Users are responsible for protecting their computer from interference, spyware, or viruses that may be found in this service. Users are recommended to install and maintain updated antivirus software on their computer.
Users may not reproduce, modify, reverse engineer, compile, decompile, broadcast, publish, sublicense, permit, authorize, rent, sell, and/or distribute, or by any other means not permitted in this EULA, use, or assign, in whole or in part, any CONTENT directly or indirectly related to this EULA, without the prior express written consent of CPQD.
In the event of recurring breach of intellectual property of other users or third parties, the breaching user’s account may be deactivated, as needed.
In the event a claim is filed against CPQD in relation to the actions, content or information posted by a user, the user will indemnify and hold CPQD harmless from liability for all damages, losses, and expenses of any kind arising from the claim.
CPQD neither controls or advises the actions of users, nor is responsible for the content or information that users post or share from CPQD iD | Enterprise.
CPQD is not responsible for any offensive, inappropriate, obscene, illegal, or, otherwise objectionable, content or information. CPQD is also not responsible for the online or offline conduct of any user on CPQD iD | Enterprise.
This EULA shall be governed exclusively by Brazilian Law, and disputes thereof shall be settled between the user and CPQD under the jurisdiction of the courts in the City of São Paulo, São Paulo, with express waiver of any other.
Upon browsing this website, users explicitly accept all items of the Terms of Use set forth herein. If you do not agree with this EULA, please discontinue access to CPQD iD | Enterprise.